Talk to us
Four addresses, one per subject — so an urgent report does not wait behind an invoice question. Each one states how quickly we come back to you.
Orders, payments and faults
A shoutout that did not arrive, a charge you don't recognise, a refund that hasn't shown up, or anything stuck halfway.
support@cow.co.ilAnswered within one business day
Privacy and personal data
A request to access your data, correct it or delete it, and any question about the Privacy Policy.
privacy@cow.co.ilAnswered within 30 days, as the Privacy Protection Law requires
Reporting content or behaviour
Offensive content, impersonation, a privacy breach, or a concern about a minor's welfare. These go to the front of the queue.
support@cow.co.ilUsually reviewed the same day. Serious content is removed immediately.
Legal and business
Formal notices, copyright, partnerships and enquiries from authorities.
hello@cow.co.ilAnswered within three business days
Before you write
- A shoutout not delivered by its deadline is refunded in full automatically — no need to contact us.
- If a creator declines an order, your money comes back in full. You can see this on your orders page.
- Most common questions already answer themselves in the FAQ.
Operator details
- Name
- TODO: השם המלא של בעל העסק
- Exempt dealer no.
- TODO: מספר עוסק פטור
- Address
- TODO: רחוב, מספר, עיר
These details also appear in the Terms of Use and the Privacy Policy.